Inside Tech Sales and Support Admin’r – Hopkinton, MA

The Company
Founded in 1994, Clark Associates, Inc. is a customer-focused sales and service representative of high quality electrical apparatus manufacturers. Our specialty is providing technical solutions and equipment for power quality needs as well as low voltage and medium voltage electrical distribution systems. We have knowledgeable and experienced personnel located in offices throughout New England and upstate New York who can help solve a wide variety of electrical distribution needs. Visit for more information about the company.

We have established a collegial office work environment in downtown Hopkinton, MA. We may be relocating but we will remain in Hopkinton, MA area (or a surrounding town).

The Role
The Inside Technical Sales and Support Administrator will handle a wide variety of technical sales duties. These include:

– Review product specifications, drawings and RFQ’s.
– Develop and transmit equipment quotations.
– Track and follow up open quotes, negotiate and secure orders.
– Use of pricing tools (Eagle, Bidman, C3) and printed price sheets.
– Develop and transmit marketing campaigns via ACT — Swiftpage.
– Attend factory training twice per year (within US).
– Develop special reports (e.g. UPS equipment end user / order contacts for conversions).
– RMC website updates.
– Other duties upon request.

This role will also handle some administrative duties in coordination with the Sales Administrator. These include:

– Handle incoming and outgoing phone calls, emails, mail and faxes.
– Maintain files for customers, quotations, orders and factories.
– Log in and file order confirmations and invoices.
– Handle order status details, shipping info and tracking.
– Copy, file and distribute mail to Clark personnel.
– Admin support for outside sales.
– Maintain office supplies, literature, catalogs. Reorder as required.
– Assist with monthly reports, open quote logs.
– Enter orders on factories via order form or online tools (Eaton Vista).
– ACT data entry and data base maintenance.
– RPMS data entry and reports.
– Monthly commission reports.
– Create, enter and maintain POs and invoicing for RMC buy / sell.
– Other duties upon request.

This is a full-time position with a work schedule of 8:30am — 5:00pm, Monday — Friday. Overtime hours may be required on an as-needed basis.